Return & Refund Policy — CupidPin

At CupidPin, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help.

Returns

• You may request a return within 14 days of receiving your order.
• To be eligible for a return, the item must:
  • Be unused and in the same condition that you received it
  • Be in the original packaging
  • Include proof of purchase or order confirmation

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Products with discount 
• Personalized or custom-made products
• Items damaged through misuse or improper handling

Refunds

• Once we receive and inspect your returned item, we will notify you about the status of your refund.
• If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• Shipping costs are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.

Contact for Returns

Email: ledentsovalex@outlook.com